Frequently Asked Questions

Bike Tune Up Service

Question: Can I come in and work on my bike?

Answer: Yep!  We offer DIY where we’ll provide you with tools, parts, and verbal assistance so you’re able to do it yourself. No experience is necessary as long as you’re able to do the work yourself. There’s no cost but we ask for at least a $15 donation an hour. Most DIY takes about an hour per bicycle. If you’re interested in working on it yourself, you’re welcome to either come in on Wednesdays 6-9, Saturday 10-6, Sunday 12-5, or can call during the other open shop hours and see if the Shop Manager is available to support you with DIY  Thanks  for the question!


Question: How much to get my dusty bike shape?

Answer: We offer full tuneups for $75 excluding part replacements, please see our Repairs page for more information


Question: What’s the turnaround time for bike repairs?   

Answer: Anywhere from next day to a week during peak season.


Question:  I’m having _______ problem and hearing ____with my bike. Do you know what the problem is?  How much does a repair like this run?

Answer:  We can’t say for sure without you bringing the bike to the shop. Please refer all questions to the shop. 703-549-1108.


Question:  Do you guys buy used bikes and parts?

Answer:  We’re sorry, we can’t afford to buy bicycles.  We can offer you a tax deductible receipt for all donations.


Question: Do you require appointments?

Answer: Nope! 🙂


Question: Do you do mobile repairs?

Answer: We’re sorry, we currently don’t have the capacity to support our customer base through mobile repairs.  We do support bike rodeos where we’ll visit local schools and affordable housing and underserved neighborhoods.  For more information, please reference our services on our website.



Bike Donation Questions:

Question: Do you take donations in any condition.  

Answer:  Yep!


Question:  Do you pick up donations offsite?

Answer:  Due to limited available time, we can only offer off site pick ups for 4 bikes or more.


Looking for a Specific Bike

Question:  I’m looking for hybrid in good shape.  Do you have one?

Answer:  The selection is constantly rotating. Please call the shop for bikes what’s currently available.   703-549-1108. We also have a warehouse full of as-is bikes.  For searching those, please visit our warehouse either on Thursday’s 6 pm-8:45 pm or follow us on Facebook for when our next warehouse sale will take place. Our warehouse is located at 1502 Mount Vernon Avenue.  About 6 blocks away from our shop, behind Al’s Steakhouse in the Alley.


Question: How much for ____ type bike?

Answer:  Kids bikes typically range between $50-$150.  Adjust bikes typically range between $150-$400.


Question:  Do you rent bikes?

Answer:  Unfortunately the cost of liability insurance that we would need for renting out bikes would be greater than the estimated amount we’d collect from renting out bikes.  Try Wheel Nuts.  They rent bikes.


Packaging/Unpackaging Bicycles

Question: Can I mail you a bike in a box to put together?

Answer: Hi there, sure thing. Assembling a new bicycle is $75 and consists of the same items as a full tune up. Just provide us with your number and we’ll call you when it’s ready to pick up. If said bike is not a new bike it will cost $45 as long as there is no tuning


Question: Do you package and mail bicycles?

Answer: We pack but not ship. Please bring bike box and packing materials you can get from any shop and we will pack it safely for travel. Cost is $45.

Is the Shop Open?

Question: Are you open this Easter Sunday?

Answer:  You can find what holidays we’re closed on yelp.  We’ll also post a message on our Facebook page at least a day ahead of any planned closures.


Question: Are you open later?  I see it will snow.

Answer: We post notices on social media as soon as we determine we’re closing unexpectedly to weather or closing for a period of time based upon staff field trips.  If staff are out temporarily, a sign will be posted in the window indicating when they will be returning.  .



Question: I’m interested in volunteering, how do I get involved?

Answer:  Thanks for the inquiry.  Can you please complete and submit a volunteer questionnaire which you can find on our website?  Thanks alot!


Question:  What’s your address?

Answer: Our shop’s address is 2111 Mount Vernon Avenue in Alexandria.  It’s a bright orange building. Our warehouse address is 1502 Mount Vernon Avenue.  About 6 blocks away from our shop, behind Al’s Steakhouse in the Alley.


Question:  How do I serve community service hours?

Answer: Community service hours involve supporting our Shop Manager during the week.  Typical activities include restocking shelves, putting donations away, answer basic customer questions, and may include minor bike repair based on your level of experience. Please call the shop manager at 703-549-1108.


Question: Do you have student/military/law enforcements discounts?

Answer:  Sorry we don’t, although as part of our mission is to grow and empower a more inclusive biking community through affordability, we’ll work within your price range.


Question: Do you take Credit?

Answer: Yep!


Question:  For all other questions, please contact one of the following POCs:

  • Velocity Event questions involving bike rodeos, fundraisers, rides, and event promotions: Email
  • Public/Private Partnership Opportunities: Email